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November 28 - 30, 2018
Hilton Alexandria Mark Center, Alexandria , VA

Main Conference Day 1

8:00 am - 9:00 am REGISTRATION AND COFFEE

9:00 am - 9:15 am Chair's Opening Address

9:15 am - 10:00 am VA Veteran Experience Modernization: Pushing Forward Despite Hurdles


·          Electronic Health Records (EHR) that will satisfy the governments cybersecurity and interoperability demands
·          Overhauling IT services, both internally and externally
·          New web tools to help veterans mange their benefits claims appeals

10:00 am - 10:45 am A Timeline for Success: Addressing Prescription Medication Abuse


·         The Opioid Crisis – The Leading Edge of a Wave
·         Early Successes – What We Have Learned 
·         Next Steps – New Strategies and Solutions

10:45 am - 11:15 am MORNING COFFEE & NETWORKING BREAK; OFFICIAL PHOTO & EXHIBITION TOUR

11:15 am - 12:00 pm Empathizing the Veterans’ Experience

·         Address how interactions, culture, perceptions and environment influence the patient experience journey
·         Discuss what you hear Veterans say about their journey
·         Establishing what PX means to you and your department 

12:00 pm - 1:00 pm LUNCH

1:00 pm - 1:45 pm Workshop Part 1: Leading Change: 4 Drucker Prescriptions for Making Effective VA Change Happen

Forward-thinking managers in both for-profit and not-for-profit organizations have discovered leading change is an acquired skill not a "Eureka moment." Simply put, how to lead change can be taught, learned, and practiced. Peter F. Drucker defined four tasks every executive has to practice to effectively lead change.
 
·  This workshop details these four tasks so that VA executives can perform them systematically, purposefully, with understanding, and with a high probability of accomplishment.

1:45 pm - 2:15 pm AFTERNOON TEA AND NETWORKING / Book Signing By William Cohen "Consulting Drucker" and/or "Drucker's Way to the Top"

Attendees can get autographed copies of CONSULTING DRUCKER and/or DRUCKER’S WAY TO THE TOP at special pre-conference prices of 40% off if they buy one or 60% off retail price if they buy both directly from the publisher on the spot.

2:15 pm - 3:00 pm Workshop Part 2: Leading Change: 4 Drucker Prescriptions for Making Effective VA Change Happen

Forward-thinking managers in both for-profit and not-for-profit organizations have discovered leading change is an acquired skill not a "Eureka moment." Simply put, how to lead change can be taught, learned, and practiced. Peter F. Drucker defined four tasks every executive has to practice to effectively lead change.
 
·  This workshop details these four tasks so that VA executives can perform them systematically, purposefully, with understanding, and with a high probability of accomplishment.

3:00 pm - 3:45 pm Care Continuity and Coordination

·         Empower veterans to improve their well-being
·         Manage and improve VA operations to deliver seamless and integrated support
·         Increasing satisfaction through improvements in benefits and services delivery policies, procedures and interfaces

3:45 pm - 4:00 pm Chair's Closing Address