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November 28 - 30, 2018
Alexandria, VA

Main Conference Day 1

8:00 am - 9:00 am REGISTRATION AND COFFEE

9:00 am - 9:15 am Chair's Opening Address

9:15 am - 10:00 am KEYNOTE: VA Modernization: Pushing Forward Despite Hurdles


·          Electronic Health Records (EHR) that will satisfy the governments cybersecurity and interoperability demands
·          Overhauling IT services, both internally and externally
·          New web tools to help veterans mange their benefits claims appeals

10:00 am - 10:45 am Building a Culture of Data-Driven Cost and Quality


·          Recognize how to utilize time-driven, activity-based costing and value-stream mapping to achieve results
·          Apply rapid-cycle testing to cultural improvement, utilizing the Change Acceleration Process (CAP) model on the execution of projects
  • Develop a system to apply and spread this cost and quality work on a broader scale

10:45 am - 11:15 am MORNING COFFEE & NETWORKING BREAK; OFFICIAL PHOTO & EXHIBITION TOUR

11:15 am - 12:00 pm Addressing the Problem of Addiction Among the Nation’s Veterans


·          Opioid Safety Initiative (OSI)
·          Prescription drug monitoring programs (PDMPs)
  • How to use automation to simplify acute opioid tapering

12:00 pm - 12:45 pm Empathizing the Veterans’ Experience

·          Address how interactions, culture, perceptions and environment influence the patient experience journey
·          Discuss what you hear Veterans say about their journey
  • Establishing what PX means to you and your department

12:45 pm - 1:45 pm LUNCH

1:45 pm - 2:30 pm Improving Efforts to Align Facilities with Veterans’ Needs

·          Geographic shifts in veteran population
·          The aging infrastructure affecting the VA
  • Improving the guidance to effectively communicate facility alignment decisions with stake holders

2:30 pm - 3:15 pm Optimizing and Re-Centralizing the HR Department

·          Creating a more centralized way of completing “common core” functions across the VA offices
·          Bridging the gap of consistency
·          Unifying management systems
  • Changing the way we think about how we deliver HR services

3:15 pm - 3:45 pm AFTERNOON TEA AND NETWROKING

3:45 pm - 4:30 pm Reinventing VA’s Recruitment, Hiring and Retention Framework

·          Shift focus away from broad hiring initiatives and toward more concentrated efforts to boost their distribution through more diverse agencies
·          Increasing retention and engagement
  • Looking at the veteran experience in the federal workforce more holistically

4:30 pm - 4:45 pm Chair's Closing Address

5:30 pm - 5:30 pm DRINKS RECEPTION