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November 28 - 30, 2018
Alexandria, VA

Main Conference Day 2


9:00 am - 9:15 am Chair's Opening Address

9:15 am - 10:00 am Enhancing Communication between VA & DoD

·          The importance of monitoring data and overseeing timelines and accuracy
·          Providing meaningful data that Veterans need in an organized fashion
·          Reducing the consult/referral life cycle timeframe
  • Experimentation with information systems 

10:00 am - 10:45 am Leadership Development Tied to Organizational Transformation Strategy

Jim Trinka - Chief Learning Officer Department of Veterans Affairs
·          Leadership Development makes an impact on customer service, employee engagement, and supervisor perceptions
·          Project-based curriculum ensure full implementation, execution, and evolution of transformation strategy
  • Tremendous Return on Investment

Jim Trinka

Chief Learning Officer
Department of Veterans Affairs


11:15 am - 12:00 pm Overcoming the Access to Care Challenge

·          Enhancing productivity and improving efficiency of benefits and services
  • Evolving VA IT capabilities to meet evolving expectations from veterans and employees

12:00 pm - 12:45 pm An Approach to Improving Mental Health and Well-being

·          Recognize the potential for quality improvement to bring together stakeholders and solve complex quality issues related to mental health and wellbeing
·          Develop ideas and strategies to engage citizens, service users, and other key stakeholders, including schools and the media, to reduce stigma and increase  education and awareness of mental health and well-being
·          Develop change ideas suitable for testing in mental health services and community-based well-being initiatives

12:45 pm - 1:45 pm LUNCH

1:45 pm - 2:30 pm Care Continuity and Coordination

·          Empower veterans to improve their well-being
·          Manage and improve VA operations to deliver seamless and integrated support
  • Increasing satisfaction through improvements in benefits and services delivery policies, procedures and interfaces

2:30 pm - 3:15 pm Identifying the Dimensions of Veterans

·          Effectiveness: Understanding and responding to all’s needs
·          Ease: Guiding the veterans’ journey
  • Emotion: Finding the connection and care for your veteran

3:15 pm - 3:45 pm AFTERNOON TEA & NETWORKING

4:30 pm - 5:15 pm Preparing the VA for Process Excellence Initiatives: Short-term Steps & Long-term Goals

5:15 pm - 5:30 pm Chair's Closing Address