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November 28 - 30, 2018
Hilton Alexandria Mark Center, Alexandria , VA

Main Conference Day 2

8:00 am - 9:00 am REGISTRATION AND COFFEE

9:00 am - 9:15 am Chair's Opening Address

9:15 am - 10:00 am Leadership Development Tied to Organizational Transformation


10:00 am - 10:45 am Overcoming the Access to Care Challenge

·      Enhancing productivity and improving efficiency of benefits and services
·         Evolving VA IT capabilities to meet evolving expectations from veterans and employees

10:45 am - 11:15 am MORNING COFFEE AND NETWORKING

11:15 am - 12:45 pm Workshop: Achieving Process Excellence

  • How technology today is enabling process excellence
  • The challenge of implementing new technologies
  • Fundamentals of process redesign
  • Executing process and behavioral change
  • Reinventing a healthcare system 

12:45 pm - 1:45 pm LUNCH

1:45 pm - 2:30 pm Workshop Part 1: The VA Patient Experience Roadmap to Excellence


2:30 pm - 3:00 pm AFTERNOON TEA & NETWORKING

3:00 pm - 3:45 pm Workshop Part 2: The VA Patient Experience Roadmap to Excellence

3:45 pm - 4:00 pm Chair's Closing Address