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[PDF] The VA Mission Act of 2018: Navigating the Latest Process Improvements Made to Veteran Care Programs

[PDF] The VA Mission Act of 2018: Navigating the Latest Process Improvements Made to Veteran Care Programs

The VA Mission Act of 2018, signed into law by President Trump on June 6, 2018, is designed to significantly improve veteran access to VA healthcare. The VA Mission Act tackles in-network and non-VA healthcare issues, veterans’ homes, access to walk-in VA care, prescription drug procedures, and much more.

The $52 billion Mission Act paves the way for a major overhaul of how the Department of Veterans Affairs provides access for veterans to receive care in the private sector.  This interactive presentation will guide you through the key process improvements laid out by the VA, as they work to maintain internal systems and strengthen integrated outside networks. 

VA Patient Experience Roadmap to Excellence

VA Patient Experience Roadmap to Excellence

The VEO Patient Experience (PX) and the VEO Insight & Design teams designed this artifact in partnership with the Veterans Health Administration. This roadmap integrates ideas from VA facility leaders with best practices from the best in class private sector health systems. This roadmap is uniquely designed for VHA.

We invite you to use this roadmap as your operating model towards PX excellence. It builds upon the VA Patient Experience Domains, providing an adaptable approach based on five key action-oriented stages. Start and maintain the dialogue about patient experience. Follow suit by taking deliberate actions towards your journey to PX excellence.

Roadmap courtesy of Jeffrey Tennen.

Exclusive Interview: Improving the Veteran Experience with Richard Griffith, Chief Strategy Officer for Indiana, Dept. of VA

Exclusive Interview: Improving the Veteran Experience with Richard Griffith, Chief Strategy Officer for Indiana, Dept. of VA

We sat down with the Department of Veteran Affairs' Chief Strategy Officer for the state of Indiana, Richard Griffith, ahead of the conference to hear his thoughts on improving veteran care and the overall veteran experience. In this exclusive interview, Mr. Griffith discusses: 

  • New opportunities created by the VA CHOICE Program 
  • The most important advances the VA has made in the past few years
  • What the future of veteran care will look like
  • Advice for those looking to improve the overall veteran experience
  • Why you cannot afford to miss the upcoming PEX VA Summit 
  • And more! 

Join Mr. Griffith, as well as other prominent VA officials, at the conference this November 28-30 in Washington D.C. to learn more about current health IT & digitization efforts, the steps the VA is taking to meet the Department’s goals, and the challenges that still remain.

The VA Mission Act of 2018: Navigating the Latest Process Improvements Made to Veteran Care Programs

The VA Mission Act of 2018: Navigating the Latest Process Improvements Made to Veteran Care Programs

The VA Mission Act of 2018, signed into law by President Trump on June 6, 2018, is designed to significantly improve veteran access to VA healthcare. The VA Mission Act tackles in-network and non-VA healthcare issues, veterans’ homes, access to walk-in VA care, prescription drug procedures, and much more. The $52 billion Mission Act paves the way for a major overhaul of how the Department of Veterans Affairs provides access for veterans to receive care in the private sector.  This interactive presentation will guide you through the key process improvements laid out by the VA, as they work to maintain internal systems and strengthen integrated outside networks. 

PEX VA 2017 Presentation Packet

PEX VA 2017 Presentation Packet

In preparation for the 2018 PEX VA Summit, we wanted to exclusively share these past presentations with you. Below you will find expert content on: 

  • An Overview of the Veterans Experience Office
  • Caring for Veterans with Co-occurring Disorders
  • Leveraging IT Solutions to Address Challenges in the VA Choice Program
  • Instituting Greater Employee Support Initiatives to Enhance VA Cohesion
  • Improving VA IT Outcomes through Agile Acquisition Principles
  • Improving Benefits Distribution for Greater Veteran Health Outcomes
  • Utilizing IT to Enhance Engagement Between VA & DoD
  • Beyond Diffusion of Excellence: Building a Learning Culture

Five Countries, Five Approaches to Veteran Care

Five Countries, Five Approaches to Veteran Care

A majority of veteran programs worldwide face similar challenges to the U.S., often with smaller budgets. In this eBook, we have highlighted the recent developments taking place in veteran programs across the globe. Glancing at the latest developments and "best practices" of other nations could help to inspire new policies for veterans. This eBook takes a look at Canada, Singapore, Australia, the United Kingdom, and New Zealand.

Interactive Report: Gauging the Impact of the VA's Top Five Priorities for 2018

Interactive Report: Gauging the Impact of the VA's Top Five Priorities for 2018

Under the former VA Secretary, David J. Shulkin, five priorities were established to improve the quality of service provided by the VA to veterans. As 2018 comes to a close, how have these priorities played out? Take a look at our interactive report to decide for yourself. 

The Future of Veteran Care: Device Integration, Intelligent Automation, & IoT

The Future of Veteran Care: Device Integration, Intelligent Automation, & IoT

From remote monitoring to smart sensors and medical device integration, healthcare IoT has the potential to not only keep patients safe and healthy, but radically transform the way physicians deliver care as well. Download our infographic to learn more about: 

  • Device integration & connected health
  • Process optimization & automation 
  • Inventory management 


PEX VA: Thoughts From our Thought Leaders

PEX VA: Thoughts From our Thought Leaders

The experts who spoke at our sister event had a lot to say. Find out some of the key takeaways they left the audience with.

How the Department of Veterans’ Affairs Implemented a Multifunctional SSO Focused on Customer Service

How the Department of Veterans’ Affairs Implemented a Multifunctional SSO Focused on Customer Service

We sat down with Thomas Muir, Executive Director, Support Services, MyVA Program Office. He took us through how implementing a multifunctional shared services organization focused on customer service at the VA was so successful.

13 Areas of Improvement for the VA

13 Areas of Improvement for the VA

The dire need for improvement in the business processes within The Department of Veteran’s Affairs has been a source of much discussion over the past few months. With the department implementing Lean Six Sigma principles for these advancements, please view this exclusive report with you that highlights the 13 areas of improvement the Secretary of Veterans Affairs, David Shulkin, is focused on.

Have a copy sent to you directly by requesting one here!