Curious whom you might run into at the PEX VA Summit this November? Look no further than this list of past attendees, many of whom will be there to network and discuss industry issues this year.
The experts who spoke at our sister event had a lot to say. Find out some of the key takeaways they left the audience with.
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See you in Washington, D.C.!
How the Department of Veterans’ Affairs Implemented a Multifunctional SSO Focused on Customer Service
We sat down with Thomas Muir, Executive Director, Support Services, MyVA Program Office. He took us through how implementing a multifunctional shared services organization focused on customer service at the VA was so successful.
The dire need for improvement in the business processes within The Department of Veteran’s Affairs has been a source of much discussion over the past few months. With the department implementing Lean Six Sigma principles for these advancements, please view this exclusive report with you that highlights the 13 areas of improvement the Secretary of Veterans Affairs, David Shulkin, is focused on.
Have a copy sent to you directly by requesting one here!