Exclusive Interview: Improving the Veteran Experience with Richard Griffith, Chief Strategy Officer for Indiana, Dept. of VA
We sat down with the Department of Veteran Affairs' Chief Strategy Officer for the state of Indiana, Richard Griffith, ahead of the conference to hear his thoughts on improving veteran care and the overall veteran experience. In this exclusive interview, Mr. Griffith discusses:
- New opportunities created by the VA CHOICE Program
- The most important advances the VA has made in the past few years
- What the future of veteran care will look like
- Advice for those looking to improve the overall veteran experience
- Why you cannot afford to miss the upcoming PEX VA Summit
- And more!
Join Mr. Griffith, as well as other prominent VA officials, at the conference this November 28-30 in Washington D.C. to learn more about current health IT & digitization efforts, the steps the VA is taking to meet the Department’s goals, and the challenges that still remain.
Q&A with Dr. Araujo Lorenzo, Executive Director, Substance Abuse Clinic Oklahoma VAMC, U.S. Department of Veterans Affairs Lack of income. Lack of social or family support. Living in remote areas. Lack of transportation. Lack of Communication. Delays in scheduling appointments for new patients at medical centers. These are just a few reasons why Veterans don't seek help for their substance abuse issues, which have now become an endemic across the nation. Read on.
How the Department of Veterans’ Affairs Implemented a Multifunctional SSO Focused on Customer Service
We sat down with Thomas Muir, Executive Director, Support Services, MyVA Program Office. He took us through how implementing a multifunctional shared services organization focused on customer service at the VA was so successful.
One of the challenges of Veteran healthcare is the smooth transition of men and women from the DoD to VA health services. According to Dr Carie Rodgers, Associate Director, VA Center of Excellence, “we are working very hard to make sure returning military members know about VA services and know how to access those services”. This IDGA exclusive examines the latest updates and advancement being explored for the future of healthcare for Veterans, including the ability to reach Veterans in rural areas of the United States.