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VA Patient Experience Roadmap to Excellence

VA Patient Experience Roadmap to Excellence

The VEO Patient Experience (PX) and the VEO Insight & Design teams designed this artifact in partnership with the Veterans Health Administration. This roadmap integrates ideas from VA facility leaders with best practices from the best in class private sector health systems. This roadmap is uniquely designed for VHA.

We invite you to use this roadmap as your operating model towards PX excellence. It builds upon the VA Patient Experience Domains, providing an adaptable approach based on five key action-oriented stages. Start and maintain the dialogue about patient experience. Follow suit by taking deliberate actions towards your journey to PX excellence.

Roadmap courtesy of Jeffrey Tennen.

Case Study - Private Cloud for PCI and HPPA Compliance

Case Study - Private Cloud for PCI and HPPA Compliance

This case study, provided by Datapipe, discusses how the U.S. Federal Government imposed changes to health care reimbursements, and how these new mandates propelled Presidio to transform their business model into a more technology-enabled services company.

Single Use Optics in Opthalmology

Single Use Optics in Opthalmology

This paper addresses the functional and cost advantages of single use ophthalmic lens for both clinic and surgical functions. These lenses are the first in the category to provide a solution to Joint Commission infection control standards while decreasing the need for reusable medical equipment. The paper provides a cost-benefit analysis based on the VA hospital model. Discussion over the benefits of single use optics as well as the risks associated with reusable lenses is included.

Enterprise Content Management and Business Process Management

Enterprise Content Management and Business Process Management

Thank you to our sponsors Companion Data Services for this whitepaper that highlights the changing business needs for Enterprise Content Management and Business Process Management tools.