Main Conference Day 1

8:00 AM - 9:00 AM REGISTRATION AND COFFEE


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Allison Hickey

Former Under Secretary for Benefits
Formerly of the U.S. Department of Veterans Affairs

9:15 AM - 10:00 AM KEYNOTE ADDRESS: The Strategic Future of VA Process Development

Carolyn Clancy, Deputy Under Secretary for Health for Organizational Excellence, U.S. Dept. of Veterans Affairs

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Carolyn Clancy

Deputy Under Secretary for Health for Organizational Excellence
U.S. Dept. of Veterans Affairs

10:00 AM - 10:45 AM Sponsorship Presentation: Change & Innovation Agency

Ken Miller, Founder, Change & Innovation Agency Blake Shaw, Senior Partner, Change & Innovation Agency

Ken Miller

Founder
Change & Innovation Agency

Blake Shaw

Senior Partner
Change & Innovation Agency

10:45 AM - 11:15 AM MORNING COFFEE & NETWORKING BREAK; OFFICIAL PHOTO & EXHIBITION TOUR

11:15 AM - 12:00 PM Reforming the VA Hiring Process to Increase Transparency and Quality of Care

Peter Shelby, Asst. Secretary for Office of Human Resources & Administration, U.S. Department of Veterans Affairs

Peter Shelby

Asst. Secretary for Office of Human Resources & Administration
U.S. Department of Veterans Affairs

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Dr. Lynda Davis

Chief Veterans Experience Officer
U.S. Department of Veterans Affairs
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Chakakhon Lea

Field Consultant, Office of Veterans Experience
U.S. Department of Veterans Affairs

12:45 PM - 1:45 PM LUNCH

1:45 PM - 2:30 PM Understanding the Role of Shared Services in VA Process Excellence

Thomas Muir, Executive Director, Support Services, U.S. Department of Veterans Affairs

Thomas Muir

Executive Director, Support Services
U.S. Department of Veterans Affairs

2:30 PM - 3:15 PM Sponsorship Presentation: Retreat Premier Addiction Treatment Center

3:15 PM - 3:45 PM AFTERNOON TEA AND NETWROKING

3:45 PM - 4:30 PM Instituting Greater Employee Support Initiatives to Enhance VA Cohesion

Jim Trinka, Chief Learning Officer, Department of Veterans Affairs

Jim Trinka

Chief Learning Officer
Department of Veterans Affairs

4:30 PM - 5:15 PM Health Analytics in VA Process Excellence Objectives

Yao Zhao, Director, Supply Chain Analytics Laboratory, Rutgers University

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Yao Zhao

Director, Supply Chain Analytics Laboratory
Rutgers University

Allison Hickey

Former Under Secretary for Benefits
Formerly of the U.S. Department of Veterans Affairs

5:30 PM - 5:30 PM DRINKS RECEPTION